Warranty
Protection beyond the first year.
Smart retail equipment is a long-term commercial investment. Ameni's Australian SandStar range provides extended protection on the components most critical to cooling, product recognition and secure operation.
| Product range | Compressor | Jupiter vision system | Cameras | Door locks |
|---|---|---|---|---|
| VRK Pro | 5 years | 3 years | 3 years | 3 years |
| SRK and SRK2 | 3 years | 3 years | 3 years | 3 years |
Component-specific warranty. Commencement dates, labour coverage, freight responsibilities, exclusions, claim procedures and other conditions apply. Australian Consumer Law rights are unaffected.
VRK Pro
- Compressor: 5 years
- Jupiter system/server: 3 years
- Jupiter cameras: 3 years
- Door lock: 3 years
- SandStar-supplied payment device: 1 year
- All other unlisted components: 1 year
- Labour: first 3 months
SRK
- Compressor: 3 years
- Jupiter system/server: 3 years
- Jupiter cameras: 3 years
- Door lock: 3 years
- SandStar-supplied payment device: 1 year
- All other unlisted components: 1 year
- Labour: first 3 months
SRK2
- Compressor: 3 years
- Jupiter system/server: 3 years
- Jupiter cameras: 3 years
- Door lock: 3 years
- SandStar-supplied payment device: 1 year
- All other unlisted components: 1 year
- Labour: first 3 months
Conditions
- Commencement
- Cover commences on the date of shipment unless a later commencement date is expressly approved in writing.
- Registration and serial numbers
- Each machine must be registered against its serial number before a warranty claim can be assessed.
- Freight
- Freight responsibilities for warranty parts and returns are confirmed in the approved warranty document and RMI authorisation.
- Visible and transit damage
- Visible damage must be recorded on delivery and reported to Ameni within the notification period stated in the freight terms.
Exclusions and claims
- Damage caused by misuse, unauthorised modification or incorrect installation.
- Consumables, cosmetic wear and site-caused electrical faults.
- Faults arising from connectivity, power supply or third-party payment devices not supplied by SandStar.
- Work performed without an Ameni RMI authorisation.
Warranty claims are raised through the Ameni RMI process. An RMI number is required before any component is removed, returned or replaced.
Raise a service requestAustralian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this warranty limits or replaces those rights. This warranty is provided in addition to the rights and remedies available under Australian law.
Pending - final wording requires Australian legal review before publication
Downloadable warranty document: pending approved asset.